Thank you for choosing Pawatoz, your trusted online pet store. We are committed to providing you with a seamless shopping experience, which includes prompt and reliable delivery of your purchases. Please review our delivery policy below for more information:
Delivery Timeframe:
We strive to deliver your orders within 4-7 business days from the date of purchase. Business days refer to Monday through Friday, excluding public holidays. Please note that delivery times may vary depending on your location and the availability of the product.
Order Processing:
Once your order is placed and confirmed, our team will process it within 1-2 business days. During this time, we will verify the availability of the product, prepare it for shipment, and arrange for its dispatch.
Shipment and Tracking:
We work with reliable courier services to ensure the safe and timely delivery of your order. Once your order is shipped, we will provide you with a tracking number via email or SMS, allowing you to monitor the progress of your delivery.
Delivery Address:
Please ensure that you provide us with accurate and complete delivery address details during the checkout process. We will not be responsible for any delays or failed deliveries arising from incorrect or incomplete address information.
Delivery Attempts:
Our courier partner will make reasonable attempts to deliver your order to the provided address. In case of failed delivery attempts, they may contact you via phone or email to arrange an alternative delivery time or location. It is your responsibility to respond promptly to their communication.
Delivery Charges:
We offer free standard delivery for all orders above a certain value (subject to change). For orders below the specified value, a delivery charge will be added to your total purchase amount. The delivery charges, if applicable, will be clearly displayed during the checkout process.
Delayed Deliveries:
While we strive to meet the estimated delivery timeframe, unforeseen circumstances such as extreme weather conditions or logistical issues may cause delays. In such cases, we will make every effort to notify you and keep you informed about the revised delivery schedule.
Order Tracking and Support:
If you have any questions or concerns regarding your order’s delivery status, please contact our customer support team. You can reach us through the contact information provided on our website, and our dedicated representatives will be happy to assist you.
At Pawatoz, customer satisfaction is our top priority, and we aim to ensure that your purchases are delivered to you in a timely manner. If you have any additional queries regarding our delivery policy, please feel free to reach out to us.
Please note that this delivery policy is subject to change, and any updates will be reflected on our website.
Last updated: 01/01/2022
Thank you for choosing Pawatoz. We appreciate your trust in our services and look forward to serving you and your beloved pets!